Below is a list of Frequently Asked Questions

What is the deposit?
It is a non-refundable deposit of only $25.00. We don't care if you are ordering a $1,000 dollars of rental. It is only $25.00 and is part of the total. The remaining balance will be charged 14 business days before your event. You can change your quantity or items 14 business days. We  always love when you add more!

How do I place an order or receive a quote?
Simply call our office at 260-267-6730 or 844-SUMMIT-8 to receive a quote or to start your rental process. There are only a couple of simple forms to complete. A short rental application including a copy of your tax exempt form or state issued business registration, a credit card authorization form for your payment and a signed rental contract. Each of these forms can be E-Signed when the contract is received or you checkout of the website.

Where do you ship to?
We ship nationwide. We do not ship outside of the United States. We ship microphones, linens, or lighting to Churches, Schools, Non Profit Organizations, Wedding Planners, Brides, and many more. Theatres and anywhere someone may need multiple wireless microphone, linens, or lighting rentals.

How much notice do I need to give in advance of my order?
Your order can take anywhere from 1-4 days to arrive so you should place your order as soon as you know how many microphones will be needed. We do offer expedited shipping for last minute orders. Your price will be calculated at checkout for an overnight order or 2 day order. We have individuals that our 1 year to 30 days before the event.

How is my rental charge determined?
Rental charges are based upon the number of units rented by the time the equipment will be used. The rental charges will begin on the day after your FedEx delivery. There is no signature needed to receive the packages. We know you are busy like we are!

How is transit charged in my rental days?
We charge from the first day after you receive your equipment from FedEx until the day of your return to the FedEx location (Our system receives email notificiation when package is returned). The rental charge is based upon 4 days including Saturday, but Not Sunday or Holidays. Your order will arrive on your rental start date by 8:00 pm. Transit time is not included in your rental dates, however, late fees apply if the equipment is not returned on the original return date as listed in your rental request. Late fees are based upon the FedEx time stamp of the return shipment.

How do I receive my equipment?
We ship FedEx Ground for all standard shipping, however, 2nd day and overnight service is available for an additional fee. Expedited prep fees may apply for overnight orders. Our rental fee includes shipping both to and from.. A pre-paid return shipping label is included with all orders. All rentals are shipped in a professional road case or box to prevent damage upon shipment and to allow for easy customer return. A tracking number will be provided on all of our outgoing shipments.

Do I need to be available to receive my equipment?
No, we understand you are busy and have a life. You will be responsible to ensure items are not stolen. We encourage our renters to leave a note for FedEx to leave the packages on the back porch or behind the home. This allows for traffic driving by not to see the packages.

What equipment is included in my rental?
This varies as we offer a wide range of rentals. To see what will be included view your Description of the item renting.

What happens if I receive my package and it's damaged or something is missing?
Immediately open and check your package against your packing slip after delivery. Please call our office with details of missing items or damaged equipment. We try to ensure that we have enough time to overnight equipment. This is why we do a mandatory 4 day rental period. We want you as a repeat customer.

What happens if I have trouble with my equipment?
All equipment is thoroughly tested before it is shipped. However, if you do encounter a problem due to the equipment please call our office to speak to our customer service. Sometimes we have "Brain Farts" and can overlook something. No worries, we have those days and know what it is like. If you have an iPhone you can face time with us too or skype us too.

What happens if my order does not make it to me on time?
Please give yourself the needed time to have the equipment arrive in time for your event. We will ship on the date needed to arrive on the day of your start date, however, unforeseen circumstances by FedEX may be encountered that will delay your delivery. (We keep a close eye on weather as your event approaches) Track your shipment with the provided tracking number. We are not responsible for FedEx attempts that are unable to be delivered.

What if I want to extend my rental period?
Please call our office and send an email to ESmith@SummitCityRental.com with the dates of your extension and we will issue an invoice for the extended rental period. Your card will be charged and the rental extended after receipt of your credit card authorization form allowing us to charge your card for the new rental term. However, if you totally forget there is a charge of per day late fee which will be charged.

How do I return my equipment?
Pack the equipment in the original box using the shipping case with the equipment listed in your return checklist. Attach the pre-paid return label. Drop off your shipment at a registered FedEx shipping facility. Locations can be found on www.FedEx.com and obtain your FedEx return receipt to document your return date. (There is no charge for your receipt!)

How do I know if you have received my equipment return?
We will send you an email upon return and inspection of the equipment.

What happens if something is missing or damaged on the equipment returned to you?
You are responsible for the equipment rented as per the rental contract. If items are left off of the return you will be responsible for any return shipping back to our office. Additional rental fees may apply depending on the missing equipment. If any equipment is damaged during use, you are responsible for the repair or replacement. Please contact our office for repair and replacement charges that will apply. We understand if it was during the shipping process, but some damages are obvious. Such as a kid stomping on our up light and breaking the entire plastic protection screen or a microphone bottom is cracked down the side (which can be seen it was dropped.)

Can I cancel my order after it has been placed?
Your order can be cancelled up to 14 business days before shipment, but lose the $25 deposit. If less than 14 business days notice is given, 60% will be charged.

How do I share my experience if I want to let others know how happy I am with your services?
Sign in to your Google+ account. Once you're signed in, just follow these steps:
1. Visit plus.google.com/local and search for the location.
2. Click on the name of the business to go to its page.
3. Click the Write a review button next to the cover photo.
4. Rate different aspects of the place using the 1 to 5 star scale, and write any information that you think will be helpful in the text box.
5. When you're done, click Publish. Any reviews that you write will be public and attributed to your Google+ name